Our Services
Our Full Range of Services
Professional Eye Health Consultation Service
Provides complimentary basic eye health consultations either online or through partnered physical clinics. Our expert team offers professional advice on lens wear, cleaning, care, and dry eye management.
First-Time Wearer Kit & Trial Program
An introductory kit for new users, including complimentary trial lenses, a wearing guide, sample solution, and basic insertion/removal aids.
Personalized Replacement Reminder Service
Automatically sends replacement reminders via App or email based on the customer’s purchased lens type (daily/monthly), ensuring lenses are changed within the most hygienic period.
Hassle-Free Auto-Subscription Service
Customers can set up automatic, fixed-period ordering (e.g., monthly or quarterly) and receive exclusive discounts or free shipping. Users are reminded before shipment and can modify or cancel at any time.
Personalized Color and Prescription Customization Service
Customers can customize LumiLens with special colors and patterns to meet personalized aesthetic demands. Simultaneously, we provide precise customization services for non-standard parameters, such as rare astigmatism/hyperopia prescriptions, or specialized high-order multifocal designs.
Quality Guarantee & Hassle-Free Returns Policy
Offers a clear and generous product quality assurance. If the customer finds a manufacturing defect or rapid damage, a fast, unconditional free replacement or refund is provided. Flexible return periods for unopened products are also included.
24/7 Dedicated Customer Support
Provides round-the-clock online support (chatbot and human agents) for quick responses to urgent issues concerning orders, product quality, and after-sales returns/exchanges.
Eye Care and Knowledge Hub
Maintains a rich online library (articles, videos) covering topics from material science (silicone hydrogel advantages) and wearing FAQs to the latest vision research.
Decades of Trusted Excellence
Decades of Trusted Excellence: Our Vision Has Always Been Your Clarity.
Our Commitment:
Since its founding, LumiLens has been dedicated to advancing optical technology. Our pledge to “Wearing Health” and “Visual Excellence” has never wavered. Our excellence is built upon three core pillars:
Science-Driven Formulation: Our high-oxygen permeability silicone hydrogel and unique moisture-lock technology have undergone rigorous clinical validation, consistently exceeding industry standards.
Unwavering Safety Standards: We adhere to the strictest international certifications (ISO, CE/FDA). Every single lens undergoes multiple quality checks.
User-Centric Design: Our medium-to-low water content design and aspheric high-definition optics are engineered to resolve major pain points for users, such as dryness during long wear and night glare.
LumiLens: Decades of Focus, Dedicated to Your Daily Confidence and Clarity.